Cancellation Policy

At Vela Oceania, we understand that sometimes you may need to cancel an order. If you wish to cancel, please notify us within 24 hours of placing your order by contacting our customer support team.

After this 24-hour period, we reserve the right to decline cancellation if your order has already entered the processing phase. In such cases, we kindly ask that you wait for the order to be delivered before proceeding with any further action.

For any inquiries or assistance, please feel free to reach out to our support team at Contact@velaoceania.com. We are here to help.

Company name: Lumine
Adress :  Suite 1094, 10 Albert Avenue, Broadbeach QLD 4218, Australia
Company number: 76538287
E-Mail: Contact@velaoceania.com
Contactform: Contact
Phone: +61 468066092

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (AEST),